Shipping Policy

Thank you for shopping with Engirette. We are committed to providing you with clear and reliable shipping service.

  1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing time may be slightly extended.

  2. Shipping Methods

We offer standard international shipping through reliable logistics carriers. The available shipping method may vary depending on your shipping address and order destination.

Common shipping carriers may include postal services, international couriers, or local delivery partners（USPS / UPS / FedEx）.

  3. Shipping Time

Estimated delivery time is usually 3–7 business days, depending on your country, region, customs clearance, and local delivery service.

Please note that shipping time is only an estimate and may be affected by factors beyond our control, such as customs inspections, weather conditions, public holidays, or unexpected logistics delays.

  4. Shipping Cost

Shipping cost will be calculated and displayed at checkout before you complete your order.

The final shipping fee may vary depending on the destination country, product weight, package size, and selected shipping method.

  5. Free Shipping

We may offer free shipping for selected products, promotions, or orders that meet certain purchase requirements.

If free shipping is available, it will be clearly displayed on the product page or checkout page.

  6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees charged by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

  7. Shipping Delay Notice

Due to customs clearance, public holidays, extreme weather, pandemics, or other uncontrollable circumstances, delivery may be delayed.

We appreciate your patience and understanding if such delays occur.

  8. Incorrect Shipping Address

Please make sure your shipping address is accurate before placing an order.

We are not responsible for failed delivery or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

  9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us as soon as possible.

We will assist you in checking the delivery status and work with the carrier to resolve the issue where possible.

  10. Contact Us

If you have any questions about shipping, please contact us at:

Email: contact@engirette.com